Shipping Information
📦 Shipping Details for a Stress-Free Smile
At Grinwave, we’re proud to offer FREE shipping on all orders — because a brighter smile should never come with hidden fees.
đź•“ Order Processing Times
Once your order is placed, please allow 1–3 business days for us to process and dispatch it. "Dispatched" means it’s on its way — handed off to the carrier and en route to you. During peak times, promotions, or holidays, processing may take up to 7 business days.
🌍 Estimated Shipping Times
Shipping times vary depending on your location. Once your order has left our hands, your delivery time will depend on your country and local courier service.
📦 You'll receive a tracking number as soon as your order ships so you can follow it every step of the way.
Note: During peak seasons or due to customs processing, delivery times may be extended. We appreciate your patience!
🏷️ Shipping Details & Order Changes
Please double-check your shipping details before checking out — it’s the best way to avoid delays. If you notice a mistake, email us at smile@grinwave.com within 24 hours of placing your order. After that window, we may not be able to make changes.
If we detect an address issue on our end, we’ll reach out to confirm it. If we don’t hear back within 3 business days, your order may be canceled and refunded.
⏳ Delayed Deliveries
We totally get it — waiting on a package isn’t fun. While we do everything we can to ship promptly, some delays are out of our hands, including weather issues, courier slowdowns, customs checks, or transit disruptions.
If anything unexpected comes up with your order, we’ll notify you as soon as possible and help resolve it quickly.
đź“ Lost or Stolen Packages
Once your order leaves our facility, it’s in the hands of the courier. If your package gets lost or stolen, please contact us at smile@grinwave.com and we’ll do our best to assist you.
We recommend reaching out to the courier to file a claim. We'll also follow up on our end to help move things along. While lost/stolen packages fall outside our refund policy, we may offer a one-time replacement, depending on the situation.
🔄 Shipping Policy Updates
Grinwave reserves the right to update this policy at any time. By placing an order, you agree to the most current version of this Shipping Policy.
We recommend reviewing it periodically, and if you have any questions, don’t hesitate to reach out to smile@grinwave.com — we’re always happy to help.